Academy support

Use the same email attached to your Academy membership. Most members can request a one-time Magic Link and open the newest link on the device where they want to sign in. Expired or already-used links cannot be reused. Approved reviewer and support accounts can select Use a password and enter their reusable credentials instead.

If a Magic Link does not arrive, check spam, wait a minute before requesting another link, and confirm that the address matches your membership.

A successful sign-in does not create or change a paid membership. If you can sign in but see an access message, contact support so the existing Academy grant can be reconciled. Include the account email and the course or lesson title.

Map tracing works on desktop and mobile. Live point-to-point camera measurement requires a supported iPhone with ARKit or Android phone with ARCore. A normal browser camera cannot estimate real-world distance accurately, so the web app offers map and manual measurement instead.

For an unexpected result, include the measurement method, expected dimensions, device model, operating-system version, and a screenshot. Do not include a customer address unless support needs it to reproduce the issue.

Billing is not available in the iPhone or Android apps. Contact [email protected] for membership or billing help.

1. Update the browser or app and retry on a stable connection.
2. Confirm the sign-in email and request a fresh Magic Link, or retry the approved password account.
3. Record the device, browser or app version, exact screen, and what happened.
4. Email [email protected]. Never send passwords, Magic Links, API keys, or card details.